Frequently Asked Questions
General Questions
I’m having problems placing an order. What do I do?
If you are having trouble at any stage of the process, we are happy to help! Call us at +1 778 621-3090 or email us at support@dessertwithlove.ca and we will respond in a timely manner.
Can I customize my gift basket order?
Ofcourse, if you want to customize your gift, please conact us via contact number or email.
Can I include a bottle of wine or alcohol in my gift basket?
If you want to add alcohol in your gift basket, please contact us via email or contact number. Please note, this service is only available for BC gifts only.
Can we add custom logo or bussiness name?
Ofcourse, if you want to add logo or bussiness name, please conact us via contact number or email.
Shipping/Delivery
How much does shipping cost?
Greater Vancouver Local Delivery Fee:
Vancouver, Burnaby, New Westminster, Richmond, Coquitlam, Surrey, Delta, UBC - $9.99
Langley, White Rock, Pitt Meadows, Port Coquitlam, Port Moody - $12.99
North Vancouver, Maple Ridge - $14.99
West Vancouver - $17.99
Please check at the checkout for accurate shipping rate for rest of Canada.
How do I change my shipping address?
Please email us at support@dessertwithlove.com as soon as possible, if you have entered an incorrect shipping address and please provide us with the correct details. We will try our best to get these changes in before it is too late.
When will my Gift(s) be dispatched?
Orders placed before 7PM (PST) will be scheduled for next day delivery, for local delivery; and will be shipped next day for Canada Wide shipping.
Will I get a shipping confirmation?
Yes. You will receive a confirmation email once your order has shipped, which will also include a tracking number!
Do you ship internationally?
Unfortunately, we only deliver throughout Canada at this time.
Payment and Returns
What if my payment is declined?
Please verify weather the information entered is correct or not. If the problem still exists, please contact your payment provider.
What forms of payment do you accept?
We accept credit cards, including VISA, MasterCard, and American Express. And you can also use Diners Club and Discover for payment.
What is your return policy?
In the unlikely event that your gift is damaged in transit, defective or if you receive the wrong item, please contact us immediately; so that we can evaluate the issue and make it right.
You can always contact us for any return question or quality issue at info@dessertwithlove.ca.
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible. Our support team is always happy to help!